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Target Corporation

632 inquiries |
Department Stores

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PO Box 9350
Minneapolis, MN 55440 | Get Directions

(800) 591-3869

http://www.target.com

Company Rating

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Customer Reviews

based on 17 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

46 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/6/2022 Joyce C.

Poor Customer Service!!

Yesterday while attempting to get a price for a lawn chair we waited half an hour. I actually called the service desk while in the store. Phone rang approximately 20 times before Antoine answered explained we were waiting for help and it still took them 15 minutes to come. Funny that there were many employees stocking shelves but No-one to help a customer. Just that they need to help customers.

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Complaints and Resolutions

Total Amount in Dispute:
$12,517.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

46 complaints against Target Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
46	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Our mission is to make Target your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently fulfilling our Expect More. Pay Less.® brand promise.

Primary Contact:	Derek (Guest Relations Supervisor)
Business Started:	2/11/1902
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Target Stores

Target Card

Target Visa

Target Financial Services

Target National Bank

Websites:
There are no additional web sites.