Tax Defense Network, LLC ratings, reviews and complaints - Student Loan Consolidation

Complaints and Resolutions

Total Amount in Dispute:
$19,181.00

Total Amount Settled:
$2,400.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

9 complaints against Tax Defense Network, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

MoneySolver is a national financial services company helping people and businesses transform their student loan, tax, business, and credit situations.

Primary Contact:	Brittany Gardner (Brand Reputation Manager )
Business Started:	8/27/2014
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

BCA contacted the business multiple times requesting additional information about their company and services. Specifically, to obtain a list of "licensed professionals" (Attorney, Certified Public Accountant, IRS Enrolled Agent) as mentioned in their contracts in order to verify proper licensing in each State they offer services in. Also requested was a copy of their payment schedule to ensure compliance with the FTC Telemarketing Sales Rule (TSR), in which MoneySlover elected to withdraw their application instead of providing the necessary documents in order verify the requested information.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

MoneySolver

Money Solver

Tax Assistance Group

Websites:

Contacts:

Customer Service

Eric Roffer, Esq. (Director, Compliance & Associate General Counsel)

Tom Baumlin (CEO)

Kimberly Mace (Accounts Payable)

Other Categories:

Tax Negotiator

Addresses:

9000 Southside Blvd Suite 11000, Jacksonville , FL, 32256

9000 Southside Blvd, Bldg 100, Floor 9th, Jacksonville, FL, 32256

Reputation Report

Tax Defense Network, LLC

Complaints and Resolutions

Other Information