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Tax Group Center, Inc. complaints

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5010 North Parkway Calabasas, Suite 110
Calabasas, CA 91302 | Get Directions

(877) 605-7635

http://www.taxgroupcenter.com

Monday thru Friday:
9:00 am - 9:00 pm EST

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Total Amount in Dispute:
$15,200.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~

Complaint Closing Statistics

5 complaints against Tax Group Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Tax Group Center, Inc.

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8/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

7/20/2022

I was led to believe they were going to help me and they just took my money and did nothing i was railroaded by the franchise tax board and now i had to pay 28000.00. I was ripped off and i am suing them. Resolution Sought Refund my money.

4/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

I am complaining about a lack of customer service. I got a call from Jennifer Shapiro Friday 3/11/2022 at which time she said she was calling me about my tax return. She told me they had filed my return already even though I had not sent them signed documents they requested first. I asked her why they had filed my return already and she accused me of wanting to argue with her. (Why can't I ask a question about my return?) She also accused me of yelling at her. I told her I was in my car and was talking loud enough so she could hear me. Because I get a lot of complaints about people not being to hear me when I am on my car phone. I also have some hearing lose in my left ear. Miss Shapiro was very rude and hung up on me. I don't appreciate that type of service especially when I am paying this company a LOT of money to help me with my tax situation. I called and spoke to the customer service manager, and he said that he would address the situation and send me his direct contact information, which I have not received yet. Resolution Sought Address Miss Shapiro and let her know that it is not about her and let her know she needs to work on her customer service skills. She never knows what a client may be going through. And we are paying your company to help us not get into confrontations. Unfortunately, my rating for this company at this time is not very good.

Company Response

4/14/2022

Per Consumer: I finally got in touch with the customer service Manager and he had someone call me to give me an update on my case.

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