TD Bank, N.A.

Customers have very limited days and hours of service from 9:30 am to 1:00 pm Monday, Tuesday, Thursday, and Friday by appointment only.

TD bank has only one location 94 str , Broadway TD bank, 94 str and Broadway, phone # 917-493-5682 that services upper west side neighborhood. Customers have very limited days and hours of service from 9:30 am to 1:00 pm Monday, Tuesday, Thursday, and Friday by appointment only. When I called about 16 times to make an appointment with the teller there was only a voicemail that said that someone will get back to me. Nobody did. A week ago I made a trip to that bank location There was a long line of very frustrated customers who could not get in . Security guards were physically pushing customers away and trying to restrain them and thus creating a very dangerous environment for social distancing and contracting Coronavirus .This appalling treatment by TD bank has to stop. The customers are entitled to get serviced by efficient and professional manner. And not turned away and encounter physical violence against them because they needed to be serviced. I would like the business to open more open locations, extend the hours of operations, have phone calls returned to make an appointment instead of being ignored ,to provide actual service not in words but by actions. Treat customers with respect and not rudeness by being shoved away and getting yelled for asking to see a teller or a banker

Read More