This is the only review I have ever written. Normally I don't care enough with bad service here and there, but the product and service I received from bouqs.com was downright horrible to say the least. I ordered an original size bouquet of flowers. The flowers (a.k.a. stems) arrived at my girlfriends workplace for Valentine's Day in a cardboard box half dead! Also not to mention, this "bouquet" included THREE roses...and FOUR other flowers half of which were dead, not even the full 12 flowers it should be. There were not nearly enough flowers to remotely fill the vase. In the end it looks like a incomplete product and quite frankly I was extremely embarrassed to have my girlfriend receive them at her workplace, not just for my sake more so for my girlfriend's sake (I felt absolutely horrible that she received these in front of her peers). The bouquet is by far the most pathetic product I have seen in years and says anything BUT I love you. That is mostly about the product I received, I didn't mention the best part of my experience...dealing with the customer service or should I say disservice. First off they treat you like a moron. Let me explain, I tried to request a specific delivery time, as the place the flowers were being delivered to doesn't open until later in the day. When I requested a delivery time, customer service responded back with my tracking number saying I can track my order. Completely avoided answering my question, politely I thanked them and asked my question again. Again responded back with my tracking number. At this point, I was getting slightly annoyed, avoiding my one question twice and gave me the same information they had just previously gave me. The third time I asked they responded with an estimated delivery time around 10am to 11am which partially answered my question and raised my concern as I mentioned in the first email that the workplace the flowers are being sent doesn't open until 1pm. So AGAIN (fourth time asked the same question), I asked if I can request a specific delivery time. Try to guess what the customer service responded with, if you thought it your probably right...Gave me my tracking number again and added that I can pick up the flowers at the drop-off site later that night. That clearly defeats the purpose of the delivery/surprise of the flowers and plus I work nights and the drop-off site is closed when I would be able to pick them up. At this point I tried to cancel my order a WEEK IN ADVANCE, they responded saying it is too late to cancel my order and they need "ample" amount of time to cancel, I guess a week isn't enough time? Long story short, I don't know which is worse the service or the product. TOTALLY FORGOT, they didn't included the letter I wrote to my girlfriend with the flowers. When I got home and saw the flowers I was so ashamed, embarrassed, and frustrated. If the flowers were somewhat decent it would have made up for the horrific customer service and expense.
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