I have purchased flowers from Bouqs a few times (always with a Groupon). The first 3 times, the flowers were OK - not great, but OK for the money, taking the Groupon into consideration. The last time was a different case, however. The flowers arrived on schedule, and I immediately put them in water, using the plant care adder that is provided. I followed all flower care instructions to the letter. On Day 4, the flowers showed signs of pretty extensive wilting, and were dropping petals everywhere. I went to the website to look for Customer Service options. There is a banner across the top of the page that describes very liberal hours for both phone and chat support. The funny thing is though, that there is NO phone number provided, and certainly no link to a chat function.
I googled 'Bouqs Customer Service phone number', and got a number, which I called. I did get a live person, but it was useless because they told me that I had to send an email that included pictures of the flowers. I then proceeded to do that. I received a response back very quickly, but it was completely unacceptable. They informed me that they only do replacements if they are contacted in the first 3 days. Then they essentially included a couple of pretty condescending paragraphs about making sure next time that we follow all flower care instructions, and a discussion about how different kinds of flowers have different lifespans. In the end, their idea of a 'resolution' was to offer a 10 discount on my NEXT ORDER. I responded to this, and told them that IMO, their resolution was quite inadequate, that at those prices, they shouldn't be selling anything that won't last at least a week, with proper care, that I had followed all of the instructions precisely, that I contacted them as soon as the flowers started to wilt, and that my expectation was that they would come up with a more acceptable resolution, because if they didn't, there would be no next order. It's now been 3 days, and I've heard nothing back, so clearly they don't intend to do anything further. Avoid these guys like the plague!!!
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