I am completely disappointed in this company and will never use them again, nor will I refer anyone their business. In addition, I will let it be known on as many review sites as I can that this company delivers the worst customer experience.
I decided to ask my bridesmaids on Valentine's Day by sending them bouquets with a card. Two deliveries made it, but the third (which was actually the first order placed) didn't arrive on Feb 14. I emailed customer service and they wrote back confirming it WOULD definitely be delivered end of day. It was not delivered.
The bouquet arrived the next day, and it was the WRONG bouquet, with NO card. Again, I emailed customer service and asked for a refund. Not only did they not follow through with the order, they tried to explain that this can happen, and they can't guarantee the type of flowers seen in their sample photos OR the time they are delivered, even after specifying delivery between 9-5.
Instead of issuing me a refund, they thought it was acceptable to give me a $10 credit.
This company is AWFUL and I truly hope they figure out the value of customer experiences.
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