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The Cats Pajamas

Member | 356 inquiries |
Pet Boarding Services

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2400 East Foothill Boulevard
Pasadena, CA 91107 | Get Directions

(626) 449-1717

http://www.thecatspajamaspasad...

Monday-Saturday 8 AM to 3 PM
Sunday 8 AM to 12 PM

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 06/05/2001
This company is a Charter Member of Business Consumer Alliance.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Cats Pajamas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Cats Pajamas is a boarding and grooming facility specializing in professional and caring services for cats.

Primary Contact:	Laura Hilton-Jacobson (Owner)
Business Started:	2/1/2008
Social:

About The Cats Pajamas

Laura Hilton-Jacobson has more than 30 years combined experience in caring for cats in a veterinary hospital setting. We are well known for our expert care and receive numerous referrals from vets and our happy customers.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Cat's Pajamas

Cats Pajamas

Websites: