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The Credit Game University complaints

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14286 Beach Blvd Suite 19-207
Jacksonville Beach, FL 32250 | Get Directions

(904) 420-7772

http://www.creditgameu.com

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Total Amount in Dispute:
$5,600.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against The Credit Game University closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against The Credit Game University

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5/18/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

I bought a credit repair help called Lambo Package in which Mike Rando done videos "fastest credit repair on the planet". When my credit score did not go up in 30 days as Jarad my "coach" said he said give it up to 90 days. Still no improvement. I was told no refund because I paid for education not repair. Supposedly Elite Deletions is the credit repair but found out that's a fake cover up. I want a refund. I also think he is a fraud and needs investigated Resolution Sought Refund my $3000

Company Response

5/5/2022

We do not provide any services, we solely provide education content. The client made a purchase on 4/24/21 in the amount of $2700.00 for an online Credit Education Platform. Client was given access to the purchased education immediately on 4/24/21. The client was required to initial and sign, in understanding that "The (CGU) does not provide any services. (CGU) solely provides educational content. All services are provided by our third-party bendors." The signed agreement was required by client before making any purchase. The client also was required to sign, in understanding, our refund policy: "All digital products are excluded from the 100% money back guarantee and are non-refundable." I have enclosed copy to BCA for review, of the signed DocuSign, the IP location of both signees, and proof that she benefitted from the digital education purchase. If this complaint is in regards to any services provided by the third-party vendors, the client needs to reach out to the third party vendor. They will be happy to assist in any service-related questions or concerns the client may have. Should the client have any questions or concerns about this response, the client may reach out at 904-671-8484.

Customer Rebuttal

5/5/2022

FTC just files injunctions against this Company. All I want is my money back! This company is a fraud! They owned their so called Elite Deletions and called it selling credit education. Their elite deletions did not reside in Atlanta. I went to their building in Atlanta and there was no such business. I demand a refund but since the FTC raided them probably wont get it

1/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

I paid for a service that they did not deliver on nor made any attempts to resolve an issue. Virtually took my money and ran. Resolution Sought Refund my money

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