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The General Auto Insurance

  30 inquiries |
Insurance Agents and Services

2636 Elm Hill Pike, Suite 510
Nashville, TN 37214
| Get Directions

(615) 242-1961

http://www.thegeneral.com

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

6%

Complaint Resolution Index (CRI)

17 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2021

To stop False Advertising when they do not service our area.

My complaint is about The General Auto car insurance the commercial is advertised in DETROIT MICHIGAN when they do not service Detroit. I called they told me they don't service Detroit this false advertising.

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Complaints and Resolutions

Total Amount in Dispute:
$13,987.00

Total Amount Settled:
$255.00

Complaint Experience

6%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

17 complaints against The General Auto Insurance closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
7 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
8 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is auto insurance.

Primary Contact: Paige Coy (Customer Resolution Coordinator)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

The General Insurance
Permanent General Companies, Inc.

Websites:
There are no additional web sites.

Contacts:

Jillian Conover (Administrative Analyst)
Customer Resolution

Other Categories:

Addresses: