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The Gold Financial Group

Member | 301 inquiries |
Gold, Silver, and Platinum Dealers

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303 North Glen Oaks Blvd #200
Burbank, CA 91502 | Get Directions

(888) 915-2443

http://www.thegoldfinancialgro...

Call 888-915-2443 or 818-736-9895.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 04/03/2018
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 6/30/2020 Gerry L.

Great experience, warm and professional team

We made the decision to diversify our investments and add physical gold & silver soon after retirement. It was a stressful time, but Gold Financial Group answered all of our questions and explained the process slowly so I can understand. They were very patient and promptly returned my calls. The transfer was smooth and they made it seamless for us. I know I sleep better at night knowing I don't have all of my 'eggs' in the stock market basket. I have the protection from the extreme low dips of the market. I store my own metals and have something tangible if ever necessary. These days feels good to be prepared. Thank you Gold Financial Group, you were great to work with.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Gold Financial Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Gold Financial Group is a precious metals dealer. Gold Financial helps its clients protect and preserve their lifestyles and invest for the future with physical precious metals such as Gold and Silver.

Primary Contact:	Michael Cordova (Operations)
Business Started:	8/7/2015
Social:

About The Gold Financial Group

So whether you're a first-time precious metals investor looking to protect a modest few thousand dollars or an experienced, high-end precious metals investor, we strive to provide you with superior service.

Interested in The Gold Financial Group?
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Gold Financial Group

Websites:
There are no additional web sites.

Contacts:

John Stevens (Attorney)

Megan Allen (Office Manager)

Addresses: