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American Hartford Gold Group complaints

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11755 Wilshire Blvd. 11th Floor
Los Angeles, CA 90025 | Get Directions

(800) 462-0071

http://www.americanhartfordgol...

Monday - Friday: 6am to 8pm PST

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Total Amount in Dispute:
$83,088.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against American Hartford Gold Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against American Hartford Gold Group

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2/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

I invested 25000 of my IRA into American Hartford. I was told there would be a transaction fee of about 200.00 I was never told of any spread. When gold went up 200.00 I decided to liquidate. My return was -190.00. I found this out when my specialist said there was a spread of 20. This was first time I heard this. I immediately liquidated. I don't do business with anyone who would scam me like that. I have never heard of anyone being charged 20 to buy gold and silver via an IRA. Resolution Sought I want a reasonable profit back.

Company Response

2/17/2023

AHG takes all complaints, reviews, and customer experience very seriously. This complaint was submitted before speaking with our compliance department and has since been resolved to the account holder’s satisfaction. AHG terms, spreads, and conditions are fully disclosed and must be acknowledged by anyone purchasing precious metals from AHG.

Customer Rebuttal

2/22/2023

Since speaking with compliance department, AHG has provided a equitable solution that benefits both parties.

1/4/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $78,087.63 Amount Settled: $0.00

Customer Complaint

12/7/2022

In Apr 2021 I opened both Roth and Traditional IRA accounts. My issue is with my Traditional IRA account # 200433004. In June of 2021, I was considering liquidating some of my Gold/Silver holdings. I was told that that wasn't the best time since prices were very low and if possible I should hold for a much longer term. I agreed and never finalized the transaction. Looking at my statements however there has been a Placeholder as Equity Trust describes it placed on my account ( Asset# S00011155 ) that I can't seem to get a resolution on either through several phone and email attempts. I was told by Blake (Hartford Gold POC) that I took a distribution which I in fact did not on this account but did on my Roth account. If this should be Gold/Silver it would be accumulating value which its not due to being inactive. I'm not a wealthy investor but I would expect to be treated with the same treatment as someone of very high net worth. I also lost lots of sleep worrying as to why my Quarter Two Equity Trust Statement showed $205,770.50 Total Portfolio Market Value and then Quarter Three dropped over 80+ to $38,637.80 with no distributions in that period whatsoever. Currently my account is Approx. $121,000. which includes the $78087.63 I'm most concerned with. Resolution Sought I would like the 78087.63 Placeholder situation sorted out and since I believe market has improved some since placeholder was created a fair compensation I believe is in order. Also would like my remaining Gold/Silver assets liquidated so I can roll my cash position back into my old existing IRA.

Company Response

12/20/2022

American Hartford Gold Group values customer experience and takes all complaints and reviews very seriously. AHG records indicate that metals for our customer's purchase were in fact shipped to the depository, and unfortunately the custodian's "placeholder" remained long after. AHG has since contacted the custodian and removed the placeholder, so that all metals purchased can now be viewed in inventory, and the accountholder is aware of this. AHG recommends that the accountholder follows up with AHG in the future for accurate values and any requests for his precious metals IRA.

Customer Rebuttal

1/4/2023

Consumer states; I was going to leave a comment about my recent complaint with Hartford Gold/ Equity Trust. It was resolved.

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