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The Kroger Company

468 inquiries |
Independent Grocery Stores

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1014 Vine Street
Cincinnati, OH 45202 | Get Directions

(714) 846-0656

http://www.kroger.com

Company Rating

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Customer Reviews

based on 32 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

36 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/4/2024 June S.

Price Gouging!!

The price gouging at this store and many krogers from what I hear should be a crime. It's been happening since the pandemic and only gets worse. For example the bakery sales two pieces of sliced cake that was 3.00 before the pandemic with never being a shortage shot up to 7.00 during the pandemic slowly dropped from 7.00 to 3.00 but now back up to 5.00 for two slices of cake. Recently large increases in deli items. Baking soda for example went from .79 to now 1.19. This is just a few small examples of how they keep increasing the prices when there's no shortage of supplies. They trying to be slick by raising it then lowering it a little then raising it again. This has been going on for awhile now. If I could boycott them i would but it's the closest place to get everything I need. Stop taking advantage of consumers and be fined for doing so.

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Complaints and Resolutions

Total Amount in Dispute:
$19,096.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

36 complaints against The Kroger Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
36	Unanswered