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The Leather Lords complaints

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2380 NW 2nd Avenue
Miami , FL 33127 | Get Directions

http://www.theleatherlords.com

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Total Amount in Dispute:
$999.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against The Leather Lords closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against The Leather Lords

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1/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $999.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

On November 29, 2022 I ordered two ps5 off a website called theleatherlords.com. I immediately got suspicious about the company because I attempted to call with a question about my order. I got a number from their page for contact. When I attempted to call the number it was disconnected. I also noticed that Afterpay (a third party paying app) that I used for payment had listed contact information that was incorrect for them. So I notified anfterpay immediately. I informed them that I attempted to cancel my order via email and believed I had gotten scammed. I placed several emails to Theleatherlords canceling my orders. I requested my money back from theleatherlords and those requests are being ignored. In total $249. has been debited out of my accounts towards this purchase from Afterpay. But Afterpay is still requesting $749.25 in additional payments for this order. They paid the leather lords 100 for this order that was cancelled minutes after it was placed. I need assistance getting my money back. Resolution Sought I want Theleatherlords to return the money they were paid on my behalf. To cancel the order I placed as requested.

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