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The Scary Closet complaints

2325 Mayberry Street (Rear Unit)
Los Angeles, CA 90026-2315
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(213) 271-5402

http://www.thescarycloset.com

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Total Amount in Dispute:
$11,575.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

3 complaints against The Scary Closet closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
3 Unanswered

3 complaints against The Scary Closet

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8/13/2020

RESPONSE: Complaint was not answered Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

7/20/2020

I had request for a full refund of the $7,500 deposit that I made in January 2018 for the custom ordered life size prop of Captain Howdy played by Dee Snyder that was to take 12-16 weeks to complete. At first he kept in touch with me on its progress and the other props progress (life size prop of young Michael Myers played by Daeg Faerch) via many emails and texts to ensure he was making progress on this custom order -. weeks turned into months and now years. He ceased all communication with me once I finally requested a full refund of that deposit due to the fact that this transaction was not being followed through on his end and that I never received the finished product. I actually made several requests for the refund- he completely ignored me and disengaged from any contact. I have retained all copies of bank transactions/receipts and also Invoices that he sent to me showing that he had received, accepted and deposited each of my 3 installments of $2,500 in January 2018 equaling $7,500 ( with each of those dates listed on the invoice as well as a completion date of 12-16 weeks). I'm just looking for help and direction in getting my refund from Mark S Anthony / The Scary Closet. Resolution Sought Refund requested.

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10/31/2019

RESPONSE: Complaint was not answered Amount in Dispute: $4,074.95 Amount Settled: $0.00

Customer Complaint

10/7/2019

So it started with an ad for The Scary Closet that listed a life size replica Linda Blair from the movie The Exorcist. It was listed as 1995.00 plus shipping with the option of paying half up front. They only make 10 per year. So I paid it in full $2079.00 This was at the end of April or May I will have to pull my statement. So I patiently wait and then I get a text from The Scary Closet (213)271-5402 saying my doll was ready I just needed to pay the second half $1995.00 I was confused and taken aback. I know I didn't read it wrong when I ordered. So I contemplated what to do. I wanted the doll and I had already paid 2 grand so I sent the second half of the payment in full. Well on that Thursday Sept 19 he said it was ready to ship. Nothing I got nothing letting me know it shipped. I text him back and he said the shipment was going out on Friday Oct 4th. and I would get a tracking number that day. I got nothing. So I decided to google this company and I see that he has done this in the past. Well I'm done I want my money back.!!! Resolution Sought I want all of my money refunded immediately!!!!

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