The Swim Exchange

Before making an online purchase it is important to read and understand the company's return policy. Often you can find a company's policy regarding returns and exchanges posted on their website or for more clarification try reaching their customer service via email or telephone. If you are considering purchasing items that are time-sensitive make sure the items are in-stock and available to order. Confirm with the company a delivery date and get it in writing.~~Upon reviewing this company's refund policy returns are accepted up to thirty days from the shipment of merchandise and merchandise must be in unused condition with all applicable tags and packaging. The customer pays shipping on a return. Manufacturer defects also must adhere to the 30 day limit. It is highly recommended to send packages "signed receipt" or some other traceable method. Items that cannot be returned exchanged or cancelled include pool equipment and team items that have been customized in any way. Refunds can only be granted to the original method of payment. Shipping and handling is non-refundable. Refunds will show on the next credit card billing cycle following receipt of merchandise. ~~The Federal Trade Commission's Mail or Telephone Order Rule protects consumers who shop by mail telephone computer or fax. According to this regulation companies must ship your order when promised or within the time stated in its advertising. If the company doesn't specify a shipping time it must send the merchandise within 30 days. The time begins as soon as the company receives your complete order whether they charge your account at that time or not. If there is a a delay the company must contact you immediately and give you the option to either agree to a new shipment date or cancel the order for a full refund. If the merchant cannot meet the revised shipment date they must again contact you to notify you of the delay and give you the option of waiting or cancelling or cancel the order themselves and provide a prompt refund. If you decide to cancel your order and you paid by credit card the seller must credit the account within one billing cycle. If you paid by cash check or money order the merchant must mail your refund within seven business days. ~