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ThinkToner, Inc.

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9815 Regent Street Unit 3
Los Angeles, CA 90034 | Get Directions

(877) 527-3753

http://www.thinktoner.com

*Please contact us at (877) 527-3753 for details.*

Company Rating

AAA

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Customer Reviews

based on 5 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/21/2016 Kelly R.

hey have awesome prices which is the reason we switched. He knows what he is doing and seems like he loves his job.

ThinkToner exceeds my expectations with the turnaround time to getting our product. We have been using their services for a year now. They have awesome prices which is the reason we switched. John will make multiple phone calls to us to clarify product. He does a good job. He definitely follow ups. He calls us when we are running low, to place a new order, or to see if the order was delivered on time and if we got what we needed. He makes sure we receive an invoice and finds out if everything looks okay. He has great customer service, is very friendly and personable. You can tell he cares about his customers. He knows what he is doing and seems like he loves his job.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ThinkToner, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

ThinkToner, Inc. provides high quality toners, MICR toners, ink cartridges, and printing supplies at affordable rates. We have a huge inventory of printer supplies for your inkjet and/or laser printer.

Primary Contact:	John J. Bournazos (Owner)
Business Started:	3/30/2007
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

ThinkToner.com

Pathfinder Ribbon & Toner Company

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Copiers and Supplies Dealers

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