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Titan Solar Power complaints

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525 West Baseline Road
Mesa, AZ 85210 | Get Directions

(855) 729-7652

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Total Amount in Dispute:
$285,940.00

Total Amount Settled:
$0.00

Complaint Experience

87%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

15 complaints against Titan Solar Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

15 complaints against Titan Solar Power

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11/16/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2.00 Amount Settled: $0.00

Customer Complaint

11/1/2023

Titan solar Company came out to my house in maybe February of 2021 to do an inspection on my roof to see if it qualify for solar panels prior to that I talk to representative named David that told me that I qualified for the solar program I told him that I was on a fix income and I didn't think I was but he made it possible he said for me to qualify and so he told me all these things about how it was going to work and how I was going to get the credit for putting the solar systems up and that I wouldn't have to pay anything for 18 months and all this good stuff so they came out inspected and okayed it so they told me my roof and looked good so they came out and put them up and at the time they were putting it up the guy told me that the way they had the blueprint put up after they tried to put them down that they didn't have enough room on the front part of my roof so they had to put the rest of the front on the back I believe they took up the ones that they had put down after they realize they didn't have the room and put them on the back and left those the holes open where they took them up my ceiling inside my house has stains all through my house where rain is leaking I called them back they came out to my how to check they said it wasn't their fault they said there was one that was they claimed they fixed it but it's not I've called them over and over since that time it happened could never get a hold to anyone after a while they sent me a invoice to my email stating if Resolution Sought My roof is leaking all over they finally send me an invoice saying it would coast me 2.000 dollars to remove them and 2.000 to replace them I told them I'm in a fixed income and can't afford that and I need to get my roof fixed I'm stuck with paying Goodleap Finance Como for the loan of 34.000 dollars I had got tricked into through Titan Solar. Please talk with them I need the removed and my roof fixed.. Thank you.

Company Response

11/8/2023

Please attach a copy of the contract so that Titan Solar Power can review your account and proceed accordingly to provide you with a resolution. Thank you.

Customer Rebuttal

11/13/2023

Will be sending copies of documents

Company Final Response

11/14/2023

After careful examination, it was determined that the leaks are not related to the solar components. Should it be necessary to remove and reinstall the panels for the roof to be repaired by a third party, there will be a cost associated with the removal and reinstallation (R&R) process.

10/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $45,420.00 Amount Settled: $0.00

Customer Complaint

9/12/2023

Titan Solar (525 W Baseline Rd, Mesa, AZ 855-729-7652) installed solar panels at our home. Our contract estimated the first year's production to be 15,494 but according to their monitoring website (SOLAREDGE) the panels produced 10,140 which is about 35 less production than contracted. I have tried dozens of times to get a response from Titan Solar following my request for 35 more panels or a 35 discount on the original purchase of $45,419.73 that is financed by GoodLeap. in Roseville, CA 877-290-9991. Before purchasing the solar panels I checked the BBB rating which was A+. Will you help rectify this problem? Resolution Sought Either refund 35 of the purchase price of add 35 additional panels.

Customer Rebuttal

10/10/2023

Titan Solar has been asked repeatedly since January 2023 to address this issue and has not! I have NOT received any correspondence from them to date. I have tried filing/requesting help from every source that I can find to no avail including Titan Solar's legal department. I am open to any suggestions as to how I should proceed.

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