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Titanium, LLC

  3,779 inquiries |
Burglar Alarms and Monitoring Systems

10565 Civic Center Drive Suite 160
Rancho Cucamonga, CA 91730
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(866) 639-0498

http://www.titaniumllc.com/

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Company Rating

F

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Customer Reviews

based on 12 reviews.

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Complaint Experience

6%

Complaint Resolution Index (CRI)

35 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/5/2020

Incredibly dishonest disorganized unethical company

Enticed me with higher end cameras then installed lesser quality cameras. Grainy unclear night vision. Bad unethical billing practices. After first year or two the bill goes up significantly. Impossible to get anyone to help with technical issues and impossible to get rid of company once contract ends. The cancellation process is horrible time consuming and any credit card they have will be billed until card is canceled or they are blocked. If your alarm is on and they randomly disconnect your account but don't prepare you, your stuck with the alarm sounding bad soon as you open /close any door or window Run !!

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Complaints and Resolutions

Total Amount in Dispute:
$270,955.00

Total Amount Settled:
$0.00

Complaint Experience

6%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

35 complaints against Titanium, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
33 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Titanium, LLC. provides home automation and security system services.

Primary Contact: Josh Sutherland (President)
Business Started: 8/15/2012
Social:

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Licensing

In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.)

These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit http://www.bsis.ca.gov or email sis@dca.ca.gov and you may also contact the BSIS by calling (916) 322-4000.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Titanium Alarm, LLC
Titanium LLC

Websites:
There are no additional web sites.

Contacts:

Daniel Araya (Call Center Manager)
Carlos Bonita (Marketing Manager)
Chris Victor (General Manager)
Customer Service
Albert Cameron (Co-Owner)

Addresses: