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10565 Civic Center Drive Suite 160
Rancho Cucamonga, CA 91730
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(866) 639-0498

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Customer Rating

based on 12 reviews.

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Customer Reviews

Showing 12 recent reviews for Titanium, LLC

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Posted on 2/5/2020

Incredibly dishonest disorganized unethical company

Enticed me with higher end cameras then installed lesser quality cameras. Grainy unclear night vision. Bad unethical billing practices. After first year or two the bill goes up significantly. Impossible to get anyone to help with technical issues and impossible to get rid of company once contract ends. The cancellation process is horrible time consuming and any credit card they have will be billed until card is canceled or they are blocked. If your alarm is on and they randomly disconnect your account but don't prepare you, your stuck with the alarm sounding bad soon as you open /close any door or window Run !!

Posted on 11/18/2019

You can read my review on yelp

A 1 star review of Titanium by Tasha A.:

You can also read the hundreds of other reviews stating how awful this company is! A complete scam and they are fast talkers who do not explain the contract to you and trap you into a 5 year contract that they want you to pay 80 of that if you decide to back out of it. They raised my bill $27 dollars and we had no idea because the money is automatically deducted from our credit card. When I called them to see about moving my equipment to another home this is when I found about this increase.

They told me I have 42 months left of my contract and that it would cost me roughly $3000 to cancel!!! In order for me to move my equipment it cost an extra $150 or they will tack on an extra $10 month to my already crazy bill! To say I'm pissed and I'm surprised that no one has filed a class action against their faulty business practices would be an understatement. We also had issues in the beginning with them coming to install our services and they acted like we were bothering them?!?!

Their customer service is awful and they will refuse to let you speak to a supervisor but instead will try and forward you to their retention office with the hope that you will even get a call back!!!!

Anyone giving this company a good review probably works for them directly because notice they don't respond to any negative reviews but only the positive.