TopsOnline.com ratings, reviews and complaints - Automobile Top, Body, and Upholstery Repair

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against TopsOnline.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We carry tops by EZ On Auto Tops, Robbins Auto Tops, and our own TopsOnline brand convertible tops. We also offer a broad range of other convertible top parts including headliners, top cables, boot and tonneau covers, and more.

Primary Contact:	Vicken Moses (Contact)
Business Started:	2/15/1990
Social:

About TopsOnline.com

TopsOnline.com is a division of Vic's Upholstery Supply. In business since 1987, our industry experts have helped thousands of customers select and purchase the right convertible top, seat cover, carpet kit, and more interior replacement parts for their beloved cars.

Our goal is to provide excellent service, expertise, and selection to our customers. If you have a question about restoring your car's interior, we can help!

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Vic's Upholstery Supply

Websites:

http://www.vicssupply.net

Contacts:

Customer Service

Information

Other Categories:

Automobile Parts and Supplies Retail

Upholsterers

Reputation Report

TopsOnline.com

Complaints and Resolutions

Other Information