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Toshiba America Information Systems, Inc.

249 inquiries |
Computer Dealers Retail

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9740 Irvine Blvd
Irvine, CA 92618-1697 | Get Directions

(949) 461-4321

http://www.toshiba.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/26/2013

greg peck bought a new toshiba p755

my computer laptop worked great for 5 months then the unit started to stop charging i would unplug and replug the charger it would start charging. i called toshiba they said you have physical damage sorry not covered .well a long story short i complained to the bbb its the motherboard that went bad . nobody will help me i am out the money i paid for a brand new laptop and quickbooks i installed i borrowed the money to get it im still paying for it i think its really sad they could at least give me a motherboard they cost 215.00 i cant see paying that if it goes bad what are my odds of getting that replaced this makes me sick i work very hard and i paid for a warranty i didnt get the big guy promises if i spend the money he will garentee the product ,then when it breaks they bully you with big words out of the scope of the warranty congratulations toshiba you got a hard working mans money and left him with a broke computer .you choose to do the wrong thing money over honor .i wont fight you ill just say thanks im really hurting struggling to make ends meet and you hurt me worse i would have been happy with the part i needed mailed to me i cant afford to fix this i feel like just giving up whats the point you have to deal with this kind of stuff everyday .why is money and profit more important i was taught if you are not selfish you will allways have more guess thats not their moto i forgive you .i have to cant stay mad got to get back up and go on with life .thanks greg peck.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege defective merchandise and failure to honor warranty claims. Many customers who purchased Toshiba Laptop computers claim the units have an overheating problem due to malfunction of the cooling fan. Other complainants allege delays when computers are sent to the service department for repairs. Some report their computer has been returned two or three times for the same problem or that repairs performed did not remedy the problem. ~~The company responds to some complaints by offering additional repairs or explanations of warranty provisions.

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Complaint Closing Statistics

0 complaints against Toshiba America Information Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Toshiba America Information Systems leads the way in product innovation. Our product line consists of laptops, camcorders, TV's, notebooks, Blu-ray, DVD players, and much more. Check our site for back-to-school specials.

Primary Contact:	CustomerService 949-461-4321
Business Started:	3/1/1989
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This BBB report reflects Toshiba Consumer Products & Toshiba America Information Systems Divisions regarding camcorder laptop TV DVR Blu-Ray and digital frame products.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Toshiba America, Inc.

Toshiba Corporation

Toshiba Intouch Center

Toshiba America

TAIS

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