Toyota of North Hollywood ratings, reviews and complaints - New Car Dealers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Toyota of North Hollywood closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We serve all of Los Angeles and have a great selection of New, Certified Used, Cheap Used Cars, and Trucks.

Primary Contact:	Aj Salahieh (General Manager)
Business Started:	8/30/1967
Social:

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Licensing

California Bureau of Automotive Repair

Verified License

License Number: 268120
Status: Valid

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Toyota of North Hollywood, Inc.

North Hollywood Toyota

Websites:

http://www.toyotasales.com

Contacts:

Chris Ashworth (General Manager)

Dave Hardy (Used Car Director)

Kenny Jackson

Gina Vasquez (Customer Relations Manager)

Joy Nicola (Customer Relations Manager)

Other Categories:

Used Car Dealers

Addresses:

4100 Lankershim Blvd, North Hollywood, CA, 91602

Reputation Report

Toyota of North Hollywood

Complaints and Resolutions

Other Information