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Tre Milano, LLC

  252 inquiries |
Online Retailers |   Business Alert

PO Box 10454
Van Nuys, CA 91410
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(800) 221-8961

http://www.getinstyler.com

Monday-Friday: 7am-5pm PST
Closed: Saturday, Sunday, & Holiday

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege the company billed their credit card after they agreed to a free trial of the product or the company failed to ship ordered products. Some customers complain they were unable to reach the company by phone to cancel. In other cases customers claimed they sent back the product as required but were charged anyway.~~The company has responded to all complaints by generally providing credits or refunds removing the complainant from collections or providing other remedies to resolve problems.

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Complaint Closing Statistics

0 complaints against Tre Milano, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Tre Milano, LLC sells the In-Styler. It's not a brush. It's not a flat iron. It's not a curling iron. It's the InStyler® rotating hot iron

Primary Contact: Jennifer Wrigley (Director, Customer Care)
Business Started: 4/5/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company sells the In Styler hair straightener product which is offered or advertised as a 30 day trial offer for $14.99 with a negative option cancellation clause. This means that you will be charged if the prodct is not returned within the free trial period. Once your credit card number has been provided to cover shipping and handling it will remain on file with the seller for shipping and billing purposes. If you forget to cancel or for any reason fail to do so your card number is readily available to bill for your first shipment of product. ~~FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print accessed by a web link to another site but rather disclosed along with the free trial solicitation. Regardless many consumers overlook the advisory and are unaware of the charge until their next monthly credit card statement. In this company's case their website seems to provide the required disclosures. ~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

In Styler
Instyler

Websites:
There are no additional web sites.

Contacts:

Rosa Lepe
Customer Service
Theresa Kupelian (Customer Service)

Other Categories:

Addresses: