Trexis Insurance

STAY AWAY FROM THIS COMPANY & PRAY YOU NEVER HAVE TO DEAL WITH THEM!!!

I had never heard of Trexis until one of their clients pulled out in front of me and wrecked my car. When I went to get my car repaired it took months of searching to even find anyone willing to work with this insurance company. One car repair company even told me that Trexis was THE ONLY INSURANCE COMPANY THEY WON'T WORK WITH, which says a lot! After finally finding a company that would work with Trexis, they ended up totaling out my car. The Trexis agent I spoke with, after waiting on hold for an hour and a half (which is how long it took everytime I called them), when settling out my claim was very rude and unprofessional. They totaled my car out mid-day on Wednesday and told me I had to turn in the rental car that I was provided by Friday. I told him I would be carless and asked if he could please extend the rental out until Monday so that I could look for something over the weekend since I'm at work during the day, but was told no. After explaining that it would be impossible for me to find a car within the next 48 hours, mind you I hadn't received the money to even buy another car, he told me several times that "YOU ARE NOT OUR CUSTOMER AND WE TECHNICALLY DON'T OWE YOU ANYTHING!!" I have never experienced such horrible, disrespectful customer service from a company, much less a company that was expected to take care of me since THEIR client totaled MY car. Not to mention the settlement department was supposed to call me that same day to finalize my settlement, yet here it is 24 hours later and no one has called. When on the phone with the rude agent I asked for him to transfer me to the settlement department, which he claimed he had no way of doing. When I asked for a direct number, he put me on hold for 10 minutes then came back and told me he didn't know the number. So as of tomorrow I will officially be carless and won't have my settlement money from Trexis, which I need to buy another car!! This entire experience with them has been a nightmare! STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!

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