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Troys Florist

141 inquiries |
Florists Retail

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386 Route 18 East
East Brunswick, NJ 08816 | Get Directions

(888) 414-3800

http://www.troysflorist.com/

Please call for information or to place an order.

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/8/2019 Deborah C.

Shut them down. Look at all the complaints same stories.

I ordered a Peace Lily plant for $90.93 to be sent to a funeral at Park lawn in KCMO. My sister takes a photo of the cut flower arrangement from Gleason flowers Lee's Summit Troys Florist called and ordered a $38 arrangement. I paid $90.93. So I call for manage about 8:30 am . The girl was very rude She Saïd send a photo. All day was sending photos to website no photo received. I couldn't get anyone to call or answer me on text . Just no photo. Then I looked at card on photo. Gleasons who is that he is really nice looks up its from Troys number . They never bothered to tell me no plant or order same price.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Troys Florist closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Since 1994, we have been delivering flower arrangements for all occassions.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

132 Frank Court South, South Plainfield, NJ, 07080

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