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Troy's Ornamental Iron Craft

274 inquiries |
Iron and Steel Forgings | Business Alert

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216 Avenida Fabricante, Unit 209
San Clemente, CA 92672 | Get Directions

(949) 587-9604

http://www.troysironcraft.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/25/2013 Charles H.

Terrible company, terrible experience, other bad reviews on line. I am not alone in this.

I used this company for installing a power double swing entry gate for my driveway. It was a complete nightmare that almost ended up in court. They did such a terrible job that I had to hire a mobile welder to repair the mistakes that they made. I refused to pay for their shabby work and they resorted to hiring their own lawyer to threaten me with a lawsuit. There are other reviews on line that explain how poor their workmanship is and how rude and aggessive they are. One reviewer said the guy was yelling at and badgering his wife (probably the guy named Monsour Rad). Long story short, please do yourself the greatest favor ever and look elsewhere for your needs in this area of expertise. He also has the nerve to post a photo of my gate on his website. It is the one with the unfinished pillars on either side. Notice how he took the picture from a downhill angle as to not show that the gate was offset by almost a full inch and the camber was off by one half inch.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Troy's Ornamental Iron Craft closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Troy's Ornamental Iron Craft is a licensed general building contractor specializing in design, manufacturing, & installing architectural and ornamental metal for commercial, industrial and residential construction.

Primary Contact:	Mansour Farahanirad (President)
Business Started:	4/5/2010
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Licensing

California State Contractors License Board

Verified License

License Number: 945177
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Mohammadreza Farahanirad (RME)

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