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Tungsten World, Inc. complaints

22815 Savi Ranch Parkway Unit E
Yorba Linda, CA 92887
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(800) 731-1123

http://www.tungstenworld.com

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Tungsten World, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Tungsten World, Inc.

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5/16/2019

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

4/22/2019

After looking at multiple sites Tungsten World is the only one that had listed a lifetime replacement if my fiancés ring size changed. So I chose to purchase his wedding band from them. We chose tungsten because he is a welder and works with his hands. I ordered it in February 2019 and it arrived quickly (within a week) but when he tried it on and shook is hand it fell off. Since then I have called and left voice messages (3-4 times) as well as emailed them (3-4 times) but never received any response. I had received automated emails they were under new management and try again in the middle of March. I did, still nothing. My last email, March 21st, was returned to me and their website disappeared. Since there was only a 45 day exchange I mailed it back to the address on the website, requiring a signature so I'd have proof it was within their time frame, but the ring was returned. Resolution Sought Accept their ring and return my money along with the costs I have already had to incur trying to return it because I have had to buy another ring.

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