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Uber Technologies, Inc.

  757 inquiries |
Transportation Service |   Business Alert

1515 3rd Street
San Francisco, CA 94158
| Get Directions

http://www.uber.com

Available 24-7 daily.

Company Rating

CC

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Customer Reviews

based on 12 reviews.

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Complaint Experience

9%

Complaint Resolution Index (CRI)

307 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/10/2022

Uber underpaid for rides.

Uber underpaid for rides.

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Complaints and Resolutions

Total Amount in Dispute:
$162,015.00

Total Amount Settled:
$390.00

Complaint Experience

9%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

307 complaints against Uber Technologies, Inc. closed in last 3 years.
Complaints Type of response
7 Making a full refund, as the consumer requested
0 Making a partial refund
23 Agreed to make an adjustment
5 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
268 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Uber is evolving the way the world moves by seamlessly connecting riders to drivers through our app.

Primary Contact: Dara Khosrowshahi (Chief Executive Officer)
Business Started: 3/1/2009
Social:

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Licensing

This company may be in an industry that requires licensing or registration. Check with your state or government officials to verify licensing/registration requirements. ~~In California the company has a permit issued by the California Public Utilities Commission (“CPUC”) to operate as a Transportation Network Company issued to their corporation Rasier-CA LLC (Permit #TCP0032512-P). ~~For more information on licensing status and requirements in CA contact the CPUC by phone at (415) 703-2782 or (800) 848-5580 write to their headquarters at 505 Van Ness Avenue San Francisco CA 94102 or visit their website http://www.cpuc.ca.gov. ~

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Ride-share services can be a successful means to meet your transportation needs.  Keep in mind the drivers are people who use their own vehicles to pick up and drive passengers to their destination. Before considering a ride-share service Business Consumer Alliance advises that you consider the following:

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  • ~ Before doing business with a company always check out their BCA reliability report. In addition conduct an online search of the business and even its employees to check out the company’s reputation.
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  • ~ Check out the method of contact for a business. Be aware that some businesses only communicate via email or on their website. This information is important if you need to contact them for any reason such as to dispute a charge report missing items or to complain.
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  • ~ Always read and understand the terms and conditions of any service. Also read the companies privacy policy to see how your information will be used. If you do not agree with any part of the terms or conditions reconsider using the service.
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  • ~ Take note of the company’s cancellation policy. Fees may apply if you fail to cancel services in the allotted time.
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  • ~ Safety is important. As an added security measure consider arranging to be picked up in a public location or arrange to be picked up on the corner and not directly in front of your home or place of employment. Another option is to take someone you know along on your ride if possible.
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  • ~ Some ride-share services allow you to split the fare when you travel along with other passengers who have accounts with the company.  Make sure the other passenger(s) accepts the split fare request on their app and confirm that the feature is active before the ride. Typically the ride-share service will deny requests to split the fare after the ride.
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  • ~ If the driver is going faster than you are comfortable with they are distracted by their phone or if the conditions of the ride are undesirable speak up. Ask them in a non confrontational way to make an adjustment. If they are unwilling to make note of that when you rate them.
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  • ~ Before exiting the vehicle double check that you have all of your belongings.
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  • ~ Rate the driver honestly. Do not feel pressured by drivers requesting good ratings. Remember others will rely on these ratings and it may help the well being of other fellow passengers when you rate the experience honestly.
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  • ~ Use of the app requires you to register your banking or credit card information. Make sure to check your statements frequently for unauthorized charges or inaccuracies.
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  • ~ Ride-sharing services in California are prohibited from dropping off passengers at airports unless they have a specific agreement with the individual airport. Keeping this in mind you may have to be picked up or dropped off outside of the airport.
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  • ~ If you experience a problem file a complaint with BCA. 
Other Considerations

Mail we sent was marked refused or returned from this company. Although the company appears to be in business, we have been unable to obtain responses to complaints and/or requests for other information.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Uber
Uber.com
Uber Eats
Rasier-CA, LLC

Websites:
There are no additional web sites.

Contacts:

Tristram Evans (Legal Team)
Janelle Sallenave (Head of Uber Support)
Karin (Communication Operations Manager)
Angie Yang (Community Operations Manager)
Customer Service

Other Categories:

Addresses: