Union Supply Group

This company's business is supplying commissary goods and services including food, apparel, footwear, electronics, and personal-care products to State, Federal and County correctional institutions nationwide.

1,180 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
F

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
2Making a full refund, as the consumer requested
0Making a partial refund
0Agreed to make an adjustment
0Refusing to make an adjustment
0Refuse to adjust, relying on terms of agreement
16Unanswered
0Unassigned

Total: 18 complaints

Complaint Experience

11%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Complainants allege non delivery of ordered merchandise and failure to issue refunds on returned merchandise. Other customers complain that incorrect items are sent or that clothing or shoes ordered are delivered in the wrong sizes. Most complainants are dissatisfied with having to bear the cos...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the bu...Read more

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

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