Find a reputable business?

Reputation Report

Union Supply Group

  1,223 inquiries |
Commercial Products Wholesale and Distributor

P.O. Box 9018 Dept 100
Rancho Dominguez, CA 90224
| Get Directions

(855) 247-4940

http://www.unionsupply.com

Monday-Friday: 5:00 AM-8:00 PM
Saturday: 7:00 AM-1:00 PM

Company Rating

F

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

6%

Complaint Resolution Index (CRI)

16 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/23/2018

Poor customer service

My order was placed originally online on October 14. I received an email saying that the order was cancelled at 7:30 am and at 11:15 am I received an order confirmation. So it was assumed the problem was fixed. After my son reported that he hadn’t received the order I called on November 9,2018 at 4 pm. After 22 minutes on hold, I spoke with customer service who told me that my credit card refused the order. No one contacted me despite the fact you have my number. We reinstated the order making a few changes as some things were no longer available. The new confirmation number was SO5973202. After returning from a trip out of the country, I discovered the order still hadn’t shipped. After another 16 minutes on hold, I spoke to customer service and was told they “hadn’t pushed the payment through”. Whatever that means. The agent promised that she and her supervisor would look into the order. She promised to send me a confirmation email and a new email when the order shipped. I haven’t received the email yet. I spoke with chase and they have flagged the website as suspicious due to fraud reports received. I had to replace 2 credit cards that were compromised after ordering from here. I haven’t ordered through the union supply for three years. Now I remember why.

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$490.00

Total Amount Settled:
$0.00

Complaint Experience

6%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege non delivery of ordered merchandise and failure to issue refunds on returned merchandise. Other customers complain that incorrect items are sent or that clothing or shoes ordered are delivered in the wrong sizes. Most complainants are dissatisfied with having to bear the cost of shipping and handling for returning items when they are sent in error by the company.~~The company responds to some complaints by issuing refunds or by asking for additional information concerning the order.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

16 complaints against Union Supply Group closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
15 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

Union Supply Direct is a supplier of commissary goods and services to State, Federal and County correctional institutions nationwide.

Primary Contact: Lorena Gabriel (Director of Customer Service)
Business Started: 5/21/1991
Social:

Interested in Union Supply Group?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews