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Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Complainants allege non delivery of ordered merchandise and failure to issue refunds on returned merchandise. Other customers complain that incorrect items are sent or that clothing or shoes ordered are delivered in the wrong sizes. Most complainants are dissatisfied with having to bear the cost of shipping and handling for returning items when they are sent in error by the company.~~The company responds to some complaints by issuing refunds or by asking for additional information concerning the order.
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