Total Amount in Dispute:
$700.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege contract terms are not honored, delivery issues, unauthorized charges and lack of communication. Several complainants report price fluctuation and that additional charges are added even after a final price had been decided. Others report late delivery, items delivered are broken, or not delivered at all. Furthermore, when they contacted the company to inquire about the status of their delivery, they are given wrong information or failed to hear back from the company at all.
The company has not responded to complaints despite our efforts to obtain a response from the company.
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