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United Transportation Moving & Storage

 Member | 1,219 inquiries |
Moving and Storage Companies

19320 Londelius Street
Northridge, CA 91324
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(818) 886-2221

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Company Rating


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Customer Reviews

based on 4 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information


Proud member since 01/28/2020
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 1/29/2021


I dont write reviews, but this one was needed. I would give zero stars if possible. To start, we were quoted 4000 and once the items were loaded we were told 8000. If we said no and unload we would have lost our 2000 dollar deposit.The entire experience with this company has been terrible. Our first date of delivery was December 30th. In the contract they say they can deliver within 21 days of that date for any reason. We lived in an empty house for 18 days till Jan 17th. Communication with office workers was terrible. Asking them questions was terrible, and trying to figure out where our stuff was located or could be delivered seemed like we were bothering them. When we finally got a delivery date and time we were warned by the company to take a picture of the check and send it to the office, and if the driver tried to up charge us or ask for cash call the office. I said "It sounds like youre worried about this guy stealing your money" Silence on the other end. The driver called my wife the day of delivery and said that he wasnt going to come that day and would be there the next day, my wife tried to get him to come that day and explained we had been sleeping on air matresses for a month his reply? "One more night wont kill you". That same night the office called to ask how the delivery went. They had no idea the driver didnt complete it. The communication is so poor. DELIVERY DAY. The first thing you must do is give them a check and sign the paper you later find out that is says you received all your items, how could you know that since everything is on the truck? This is how they get you, and why the things we are missing we will never get. Including all of out wedding photos and photo albums that are unreplacable. They dont care, you signed the paper. WE STILL HAVE 7-10 BOXES MISSING The driver had picked two guys up from home depot and was very rude to them. He also told them to not accept a cash tip and to only let him get the money. (I spoke with the two men after and tipped them individually.) After they had unloaded the items which I helped them do, the driver told me that they normally charge 185 to set up and move the items into the rooms, but he would waive it if I gave him a BIG CASH TIP. I said no way, put the stuff together and leave. Now for the worst parts. Once we had unpacked we noticed we had a box of large paintings that are not ours. I called the office and let them know and sent pictures of the items. WE STILL HAVE THEM! I want to send them to the owner but dont know who. My wife called the office to ask and they said "oh someone did call about missing paintings, but I lost the postit i wrote the customers name on" Sweet. That is the same fate of our missing items. I have called and email the office many times, and have recieved maybe 2-3 calls back in total in the experience. This company isnt in the buisiness of service, they want to get your money with the least possible output of energy in return.

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Complaints and Resolutions

Total Amount in Dispute:

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege contract terms are not honored, delivery issues, unauthorized charges and lack of communication. Several complainants report price fluctuation and that additional charges are added even after a final price had been decided. Others report late delivery, items delivered are broken, or not delivered at all. Furthermore, when they contacted the company to inquire about the status of their delivery, they are given wrong information or failed to hear back from the company at all.

The company has not responded to complaints despite our efforts to obtain a response from the company.

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Complaint Closing Statistics

1 complaints against United Transportation Moving & Storage closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

United Transportation Moving & Storage is one of the best moving companies you will find! Company services include long distance, International, residential and commercial moves, as well as full-service storage.

Primary Contact: Eyal Dror (Owner)
Business Started: 1/21/2009
About United Transportation Moving & Storage

At United Transportation Moving & Storage, our Mission is this: to handle your Items and Deliveries in a timely and cost–efficient manner and to stand behind not only our obligations, but also our clients, every step of the way. The Company’s services include long Distance, International, Residential and Commercial Moves, as well as full-service storage. Individuals and families have entrusted us with their most prized and valued belongings. One of the reasons is because we conduct our business with integrity.

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Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info


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Angela Francoeur (Customer Service Manager)
Anna Evans (Customer Service Specialist)