US-K9 Accadamy ratings, reviews and complaints - Pet Training Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, and failure to honor their lifetime guarantee. Customers complain they paid substantial fees for training and boarding of their dogs, but the company failed to provide training as agreed. Some complainants allege when they picked up their dogs, the animals were in poor health, and their behavioral problems were not resolved. Others report when contacted the company for assistance, the company failed to send representatives to provide assistance, or failed to respond to their requests at all.

The company responded to one complaint by disputing the customer’s allegations, and claiming the customer was emotionally distraught when she picked up her dog, causing the dog to be aggressive.

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Complaint Closing Statistics

0 complaints against US-K9 Accadamy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing K-9 training.

Primary Contact:	Bob Taylor (President)
Business Started:	1/1/1990
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

US K9

United States K-9 Academy

United States Canine Academy

Websites:

http://www.dogtraining.com

Contacts:
There are no additional contacts.

Addresses:

8725 Cedar Street, Phelan, CA, 92371

Reputation Report

US-K9 Accadamy

Complaints and Resolutions

Other Information