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U.S. Money Reserve, Inc. complaints

6500 River Place Blvd
Austin, TX 78730
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(866) 646-8465

http://www.usmoneyreserve.com

24 hours a day, 7 days a week

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Total Amount in Dispute:
$9,523.00

Total Amount Settled:
$9,523.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against U.S. Money Reserve, Inc. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against U.S. Money Reserve, Inc.

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2/20/2019

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $9,523.00 Amount Settled: $9,523.00

Customer Complaint

2/6/2019

I called the company on January 24th, I wanted to purchase gold but was persuaded the best opportunity was to buy more than I could afford. I called back and talked to the representative Johnathan Hayward I cancelled my order and have waited for my funds to be returned. I told him if they arrive UPS we ate refusing the delivery. I'm not trying to be ugly but I made a mistake and have ask him to please send me an email that confirms their cooperation. If you can help me I'd appreciate it. Resolution Sought I would appreciate an email confirmation and my funds given back to me just like they were deducted from my account.

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Company Response

2/7/2019

On 2/6/19, the customer was refunded the full amount of $9,523.00. I will follow up and see why his representative did not send him a confirming email. This should satisfactorily resolve his issue, however.

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