U.S. Tax Solutions ratings, reviews and complaints - Tax Negotiator

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and inability to locate the company. Customers claim they pay the company to act on their behalf, file necessary papererwork, or otherwise negotiate and resolve disputes with the IRS for tax debts. Clients complain, after paying substantial advance fees for services, IRS problems have not been resolved, and they are unable to locate the company by mail, phone or fax.

The company responded to one complaint by advising the customer they were entitled to keep the $2100 advance fee based on a provision in the signed contract giving them the right to do so.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against U.S. Tax Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is tax consultant and tax filing specialitst services.

Primary Contact:	Lourdes Chavez (Director)
Business Started:	5/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises that they can settle tax related debts for less than the amount owed. Our experience with tax negotiators has been that despite exaggerated claims of their abilities and expertise in effecting settlements, they often promise much more than they can deliver. They generally attribute their inability to obtain settlements on the fact that the customer provided inaccurate or incomplete information. None of the firms guarantee that anyone will be able to obtain a settlement of their tax debt. Many represent that they have attorneys or certified public accountants on staff that will work on your behalf to resolve your tax issues. In some cases, the company will calculate what they believe will be the amount you save by utilizing their services. Generally the fee they charge will be based on the projected savings, while others charge a flat rate of several thousand dollars.

We urge caution. Many taxpayers have been left with the original tax debt, along with additional interest and penalties.
If you have tax debt with the IRS, we suggest you first seek the advice of an IRS enrolled agent, CPA, or a tax attorney. You may also consult with the IRS to determine if you would qualify to file for an offer in compromise, or some other type of payment arrangement. To learn about the IRS’s rules for an offer in compromise, visit www.irs.gov.

Other Considerations

On 6/22/2005 we verified that all listed phone numbers for this company are disconnected or no longer in service. If you have paid this company to resolve your tax concerns with the IRS, we advise you to contact the IRS at once and report the problem. Failure to do so may result in additional late charges or penalties.

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Additional Info

DBAs:

U S Tax Solutions

Websites:
There are no additional web sites.

Contacts:

Oscar Favela (President)

Patricia Favela

Ruben Trejo (Vice President)

Prashant Dwivedi (Enrolled Agent)

Reputation Report

U.S. Tax Solutions

Complaints and Resolutions

Other Information