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US Website Builder, LLC complaints

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15500 Erwin Street Suite 4007
Van Nuys, CA 91411-1010 | Get Directions

(866) 357-0342

http://www.uswebsitebuilder.co...

Monday - Friday 7:00am - 4:00pm PST

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Total Amount in Dispute:
$180.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against US Website Builder, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against US Website Builder, LLC

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5/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

3/4/2022

I chose to give them a try because they said they were with the bca. I paid them $180.00 to build me a website. they have called me back at least twice and tried to resell me a website. i complained and said i wanted my money back. They said they would call back and i have not heard a word from them. I also have not heard anything about the website that i actually paid for. Resolution Sought i would like my money back because i think they are a scam now.

Company Response

4/29/2022

The client failed to provide an immediate response on the Website Design Profiler sent 02/16/2022. Follow ups were made, thru call but it always redirects to voicemail. We had a touch base last March 16; client requested to cancel and refund. The issue has been resolved and we are on the process of building the website now.

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