USSearch.Com, Inc. ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally alleging dissatisfaction with the search reports provided or misrepresentation of the effectiveness of the reports. Some complainants allege non-delivery of reports or that the names provided did not match those of the missing person. ~~The company has responded to all complaints by either sending the reports or upgrading search results providing refunds or crediting credit cards. This company has responded satisfactorily to all customer complaints presented by the Bureau. The number of complaints received for this company is not considered to be excessive and complaint allegations seem typical in number and in nature for this industry.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against USSearch.Com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide search engine services.

Primary Contact:	Amanda Hardwick (Customer Relations )
Business Started:	9/9/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

US People Search

U S Search.com, Inc.

U S Search

InterAct Video

InterAct Entertainment

Websites:

http://www.usidentityshield.com

Contacts:

Accounts Payable

Richard Grossman

Anthony Kelker (Sales Manager)

Neal Skyer (VP of Development)

Addresses:

500 108th Avenue NE, 22nd Floor, Bellevue, WA, 98004

600 Corporate Pointe Suite 220, Culver City, CA, 90230

Reputation Report

USSearch.Com, Inc.

Complaints and Resolutions

Other Information