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Verizon Wireless

970 inquiries |
Local Calling Telephone Companies

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PO Box 10
Newark, NJ 07101-0010 | Get Directions

(800) 922-0204

http://www.verizonwireless.com

Customer Service Hours: Monday - Sunday 6am - 11pm

Company Rating

CCC

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Customer Reviews

based on 14 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

444 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/2/2024 Allen B.

Broken promises

I was in 2-23-24 to make a payment. I was told by Verizon earlier today if I made a payment my service would be turned back on David processed the payment for me and because my phone service wasn't turned back on as promised I said I wanted my money back. He called his boss Mark and that is when he told me he couldn't refund me. I then said if I don't get my money back I will call the police and he said if you call the police I will make sure you leave in hand cuffs. That is when he told me to get the fuck out of the store and he was going to call 911 on me. He then proceeded to keep swearing at me becoming irate and more violent and calling me other names. I don't appreciate how David treated me he was extremely unprofessional talking to me like he was. DO NOT DO BUSINESS WITH TCC VERIZON ON TALCOTTVILLE ROAD OR 179 DEMING ST IN MANCHESTER. THE WAY THEY TREAT CUSTOMERS THEY SHOULDN'T BE IN BUSINESS. To resolve this issue I want my phone turned back on as promised. I made my payment as promised. If they are not going to turn my phone back on I want a full refund of $384.48. Thanks

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Complaints and Resolutions

Total Amount in Dispute:
$451,653.00

Total Amount Settled:
$1,000.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

444 complaints against Verizon Wireless closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
430	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Verizon is a Wireless Provider, who has been in the business since 1983 and is providing the following services; Phones and Devices, Brands/OS, Plans, Deals and Much, Much More...

Primary Contact:	Customer Relations
Business Started:	1/1/1983
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

XO Communications Services, LLC

Verizon Connect

Nextlink California

XO California, Inc.

Websites:

Contacts: