Find a reputable business?

Reputation Report

Veterans Home Care, LLC

 Member | 5,488 inquiries |
Adult Home Care Services

11975 Westline Industrial Drive
Saint Louis, MO 63146
| Get Directions

(888) 314-6075

http://www.veteranshomecare.co...

Contact company for hours of operation.

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 98 reviews.

Write Review

View Customer Reviews

Complaint Experience

100%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

View Complaints

Membership Information

proud-member

Proud member since 07/28/2009
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 6/19/2020

Carol and VetAssist made it happen. Don now has an attendant and the help he needs to make living at home possible. Who knew the VA had such benefits? VetAssist and Veterans Home Care is the answer.

Last year my friend and neighbor, Don, contacted me for help. He is a US Navy veteran who served during the Korean War. At the time, aged 92, with failing vision, significant loss of hearing, mobility limitations, and a spouse in and out of the hospital with all sorts of medical issues of her own, he needed help. His driving license was not renewed due to the vision issues and he was basically high and dry in a home in need of assistance for transportation, shopping, activities of daily living, and just about everything else. Somehow he found the VetAssist Program from Veterans Home Care, but really was not sure who they were of if they could help. His contact, Carol, was a godsend! I spoke with her on Don's behalf and she explained the program. As a retired medical case manager and disability management specialist she spoke my language. I had no idea the VA had home care benefits. The application and paperwork involved are ponderous. Carol walked us through all of it. I am used to dealing with workers compensation and group accident and health benefits insurance, but the VA is a different system entirely. Carol and VetAssist made it happen. Don now has an attendant and the help he needs to make living at home possible. Who knew the VA had such benefits? VetAssist and Veterans Home Care is the answer. Carol handed off Don's case to Kimberly and she is continuing to be the contact now that Don's VA benefits have been approved. It is reassuring to have someone acting on Don's behalf.

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

2 complaints against Veterans Home Care, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

Veterans Home Care, LLC are contractors for aid and attendant care for veterans or their surviving spouses who are mostly homebound and in need of support in the activities of daily living.

Primary Contact: Bonnie Laiderman (CEO)
Business Started: 1/10/2003
Social:
About Veterans Home Care, LLC

Our exceptional VetAssist® Program helps veterans, or their surviving spouses, apply for a little-known Department of Veterans Affairs benefit to pay for assistance with activities of daily living. Then, we provide home care while the VA reviews the claim. The VetAssist® Program also furnishes continuing case management and ongoing compliance monitoring – all with no out-of-pocket costs.

An estimated two million wartime veterans or their widows are eligible for the “Aid & Attendance” pension to help pay for home care. You, or someone you love, might be one of them.

We’ve successfully helped thousands of veteran families receive the “Aid & Attendance” pension and continue to live in the comfort of their own homes.

Read More

Interested in Veterans Home Care, LLC ?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Veterans Home Care
VetAssist

Websites:
There are no additional web sites.

Contacts:

Donna Appel (National Marketing Director)
Janet Jennewein (Senior Marketing Director)
Laurie Leonard (Executive Assistant)
Information
Chuck Johnson (Enrollment Manager)

Addresses: