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VezTek USA complaints

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3183 Wilshire Blvd. Suite 196-A44
Los Angeles, CA 90010 | Get Directions

(800) 311-5670

http://www.veztekusa.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against VezTek USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against VezTek USA

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6/15/2021

RESPONSE: Making a partial refund Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/5/2021

They still owe me a refund for 1500, they are crooks and con artists. I didn't get what I paid for. I want my money back. And they tried to con more money out of me on top of the 1500. Resolution Sought Refund me my 1500 back.

Company Response

3/24/2021

We have been trying to resolve this complaint for over a year now. The client claims that he hired VezTek for software development work i.e. to build a mobile app. Unfortunately, we weren't able to accommodate his request for a full refund because he never hired VezTek to develop an app. The client did sign up for our coaching package for tech startup fundraising. He received coaching time with a world-renowned pitching coach who provided him all the information, templates, and contacts one would need to plan and start a fundraising campaign. Once he completed his preparation work he were to be connected with our network of potential investors (as a complementary offering). All this is evident from the service agreement he signed with VezTek (click the URL to see the agreement). https://drive.google.com/file/d/11P0sfSnGhS3yrBG1WxAKtFScEE35pQ3j/view?usp=sharing In short, the client has already received what he agreed to and what he paid for; therefore his request for refund is unjustifiable. The client also complained to the BBB and was turned down. We hope this information adequately address the complaint.

Customer Rebuttal

3/25/2021

6/15/21-REVISED: Consumer states; Please remove my complaint against VezTek USA, it's been resolved. They are refunding me 750. Thank you. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ I deserve my refund of 1,500. What I paid for is my mobile app to be develop and in the App Store. I never paid for coaching. They should be fined and put out of business. I will make sure no one uses them so they don't get screwed like me. In a pandemic and covid I can use the money. What business doesn't offer a refund.

Company Final Response

3/29/2021

We'd once again refer the client, and the BCA, to the SCOPE OF WORK section of the SLA, that clearly states that the "?????? ???????????????? ???? ???????????????? ?????? ?????????????? ??????????????.". Moreover, it is clearly stated that "???? ???????????? ????????, ????????????, ???? ???????????????? ?????????????????????? ???? ???????????????? ???? ???????? ??????." Both the "Scope of Work" and "Project Objectives" section of the SLA are proof that the client never signedup for app development work as they claim. The SLA Is available at the URL below: https://drive.google.com/file/d/11P0sfSnGhS3yrBG1WxAKtFScEE35pQ3j/view?usp=sharing ___________________ ???? ????????????????, We'd like to inform the client that they have repeatedly breached our master service agreement's clause15-K (No Disparagement) by filing complaints with the BBB and the BCA, and negative comments on Google Reviews. VezTek reserves the right to leagal remedies should the client doesn't immediately withdraw negative reports from BBB, BCA, and Google reviews. See the msa here: http://www.veztekusa.com/wp-content/uploads/2014/08/VezTek-USA-Services-Agreement-2014.p

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