Visual Land, Inc.

P.O.Box 3417
Cerritos, CA 90703
Phone: (562) 860-2600
Contact: Nicole Mason - Executive Assistant
Company ID: 100019220

The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.

Complaint and Response Summaries
Customer Complaint: Customer Service was a joke. I WAS HOLDING FOR LITERALLY 45minutes -AN HOUR.

Company Response:
Customer Complaint: Tablet stop working

Company Response:
Customer Complaint: It is so unbelievable how long this is taking and so unappreciated!

Company Response: We have returned the consumer's device back to her on 6/18/2015 via USPS.
Customer Complaint: They send out defective product in place of product with minor fix under warranty.

Company Response: The customer's warranty with us expired over a year ago. We will not replace items that are out of w... Read More
Customer Complaint: When you try to go to any side does not go, it very slow and by the time you go to the site battery ... Read More

Company Response:
Customer Complaint: Have 2 10 D prestige that are only months old and have been returned at least 4 times-they don't tur... Read More

Company Response:
Customer Complaint: Consumer alleges Visual Land replaced her defective tablet with another defective tablet and is impo... Read More

Company Response:
Customer Complaint: I knew this was looking bad last week, i'm also out$22 for tablet rental from rent 2 own for this t... Read More

Company Response: I received my new tablet; HSN did finally mail free shipping labels, 3 weeks after they said they wo... Read More
Customer Complaint: Purchased two of these tablets from Walmart. com and went to set it up for my 11 yr. old and found p... Read More

Company Response: I have called the customer and spoke with her briefly about Visual Land's plan of action for these ... Read More
Customer Complaint: Company got rid off Consumer's tablet cover without authorization.

Company Response: We have shipped the customer the items requested, charger, case and manual.