Viva Motorsports, Inc. ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege after paying for scooters, they receive items that are damaged, used or broken, or vital parts are missing, the product does not work after assembly, and the company fails to honor their promises to send replacement parts or replacement scooters. Many complainants report difficulty contacting the company by telephone and claim the company does not respond to emails or letters. A few customers allege the company sends the wrong product or the product is not delivered at all.

The company responds to a few complaints by issuing refunds, less shipping and handling and restocking fees, stating the product was picked up at the warehouse, or informing the customer they can return the scooter for a refund, less fees, or keep it at a discounted price.

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Complaint Closing Statistics

0 complaints against Viva Motorsports, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling electric scooters via internet.

Primary Contact:	Jesse Sarshar (President)
Business Started:	5/27/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

This company filed Chapter 11 bankruptcy in may of 2007. Under federal bakruptcy laws, Chapter 11 allows for reorganization. Generally, the company continues to operate normally while reorganizing. For information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

We believe this company is associated with ATVSwholesaler, BH Motorsports, and Nitro Motorsports, Inc., along with related DBA's and web sites. These companies sell similar merchandise, operate from the same addresses, use the same phone numbers, or have common principals. Separate reports are available upon request.