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VRBO Corporate Office Headquarters

  1,246 inquiries |
Vacation Rentals

1011 West Fifth Street, Suite 300
Austin, TX 78703
| Get Directions

(512) 493-0382

http://www.vrbo.com

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Company Rating

F

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Customer Reviews

based on 5 reviews.

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Complaint Experience

60%

Complaint Resolution Index (CRI)

52 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/6/2021

Horrible and Unethical

I would love to know why VRBO continues to side with the losers that break house rules, have parties at our homes during COVID, take it upon themselves to get into our homes early, etc. This is absolutely ridiculous! It is ridiculous that these people partied at my home for over 8 hours and didn't get charged a cent and I had to pay for the cleaning out of pocket. I think a major revisit of their policies should be in their very near future. I cannot wait until there are better options to replace VRBO and airbnb as both allow this type of behavior. I guess it's because if they collect money from the homeowner, they make your percentage so that's all that matters. It's further disappointing that I had an incident open for MONTHS and I had to follow up to get an answer from them. Absolutely HORRIBLE!!!

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Complaints and Resolutions

Total Amount in Dispute:
$95,838.00

Total Amount Settled:
$14,314.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

52 complaints against VRBO Corporate Office Headquarters closed in last 3 years.
Complaints Type of response
13 Making a full refund, as the consumer requested
1 Making a partial refund
9 Agreed to make an adjustment
1 Refusing to make an adjustment
17 Refuse to adjust, relying on terms of agreement
11 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

HomeAway, Inc. based in Austin, Texas, is the world's leading online marketplace for the vacation rental industry, with sites representing approximately 952,000 paid listings of vacation rental homes in 190 countries.

Primary Contact: Brittany M. (HomeAway Legal Department)
Business Started: 4/6/2004
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration, please contact Texas Real Estate Commissionat http://www.trec.state.tx.us/ or call (512) 936-3000.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis





Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Vacation Rentals by Owner
VRBO.com, Inc.
Homeaway.com, Inc.
HomeAway, Inc.
Homeaway.com

Websites:

Contacts:

Patty Case
Aimee Faulkner
Brent Bellm (President/Chief Operating Officer)
Brian Sharples (Co-founder)
Carl Shepherd (Co-founder)

Other Categories:

Addresses: