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  196 inquiries |
Department Stores

41200 Murrieta Hot Springs Rd
Murrieta, CA 92562-9479
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(951) 696-7135

Company Rating


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Customer Reviews

based on 1 review.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/4/2019

Zero customer service absolute zero

The ophthalmologist office in Walmart in Murrieta I prepared my paperwork for my contact lens exam incorrectly and found that out when I went to The Vision Center in Walmart in Lake Elsinore they called the Murrieta office and they said I had to drive to Walmart in Marietta so they could make sure the contacts were a good fit cuz I wanted to get the cheaper brand when I got to Walmart in Marietta all the doctor did was ask me what brand it was wrote it down on a piece of paper and sent me on my way nobody fitted me to make sure they felt okay so back to Walmart in Lake Elsinore I went to get my contacts well they didn't have my size in that brand that was $45 so I had to go with the next one up which was $56 and once again they had to call the ophthalmologist because he wrote a specific brand down she made me drive back to freaking Murrieta Walmart but before this I spoke to her on the phone from the ophthalmologist office and she said to me why did it take you so long to get contacts from your visit on 10-24-18 that was totally uncalled for I did not have any money in that is none of her business I have a year to use my prescription she was rude from the beginning and when I was in the office that time she comes out from behind her desk and she was saying that I had to leave and she was basically pushing me out of the office I spent the whole afternoon traveling back and forth between Walmart and never got my contacts I am disgusted with the treatment I received yesterday.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Wal-Mart closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a department store.

Primary Contact: Wendy Willits (Manager)
Business Started: N/A

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info


Wal-Mart Prtrait Studio 02952
Wal-Mart Supercenter

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