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Reputation Report

WalMart.com

  381 inquiries |
Online Retailers

850 Cherry Avenue
San Bruno, CA 94066
| Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

Company Rating

F

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Customer Reviews

based on 25 reviews.

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Complaint Experience

46%

Complaint Resolution Index (CRI)

147 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/10/2020

I would like to see wearing masks mandatory for both employees and ALL customers.

I am very concerned about Wal-Mart employees not wearing masks when they deliver groceries to our cars. (pickup service). They should wear them since they are in contact with many customers a day. I an also concerned that clerks are not wearing masks. They are not 6 ft away when ringing up a sale for a customer either. When I was in the other day there were employees standing close to each other talking with each other. Several groups of them in fact. They guard people coming in the entrance door now but what good does it do if the customers or employees are not wearing masks. This is a real issue right now and I don't feel safe shopping there. Something needs to be done about this problem.

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Complaints and Resolutions

Total Amount in Dispute:
$316,088.00

Total Amount Settled:
$5,504.00

Complaint Experience

46%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

147 complaints against WalMart.com closed in last 3 years.
Complaints Type of response
29 Making a full refund, as the consumer requested
2 Making a partial refund
29 Agreed to make an adjustment
2 Refusing to make an adjustment
8 Refuse to adjust, relying on terms of agreement
77 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

WalMart.com business is general merchandise retail by internet.

Primary Contact: Customer Service
Business Started: 2/23/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Wal-Mart Stores, Inc

Websites:
There are no additional web sites.

Contacts:

Lisa Fitzpatrick (WalMart.com)
Victoria Johnson (Senior Specialist Operations-Executive Escalations)
Chris Constantouros
Abigail (Resolution Specialist)
Andre Newsome (Vendor)

Addresses: