Find a reputable business?

Reputation Report

WalMart.com

  606 inquiries |
Online Retailers

850 Cherry Avenue
San Bruno, CA 94066
| Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

Company Rating

F

View Rating Explanation

Customer Reviews

based on 29 reviews.

Write Review

View Customer Reviews

Complaint Experience

32%

Complaint Resolution Index (CRI)

180 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/2/2020

I have to wait 5 days for my 44 dollars .

I have used Walmart grocery delivery service for about a year now. A common practice of theirs is to charge people for items they ordered but not put it in the order. They have done this to me three times. They have said several items were delivered , I was charged and the item was not in my delivery . I reached out to the delivery department manager , told him of the problems caused by his store , plus the fact that I was out money. His attitude was not of interest towards the inconvenience or fact that they were stealing money from me. Well I ordered groceries again yesterday and was missing 43.00 worth of merchandise . From eggs , milk , and bread to toilet paper. If they do it to me , you know it's being done to others. I have tried to bring this to their attention and hear no solution to being able to resolve this. This is clearly fraud, and wrong. I pay for everything I take out of their store, I expect them to give me every thing I pay for especially since they were made aware this was a constant problem. I will not be using their services moving forward. However as I stated this will not stop because it's a habit that they really don't care about because of its repetition and their lack to get it fixed. I would like Walmart to stop this practice. They are stealing peoples money, nothing more or less. They don't want people stealing from them , don't steal from the people. I have to wait 5 days for my 44 dollars . I am on a fixed income

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$324,934.00

Total Amount Settled:
$5,771.00

Complaint Experience

32%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

180 complaints against WalMart.com closed in last 3 years.
Complaints Type of response
25 Making a full refund, as the consumer requested
1 Making a partial refund
25 Agreed to make an adjustment
1 Refusing to make an adjustment
7 Refuse to adjust, relying on terms of agreement
121 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

WalMart.com business is general merchandise retail by internet.

Primary Contact: Customer Service
Business Started: 2/23/1995
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in WalMart.com?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Wal-Mart Stores, Inc

Websites:
There are no additional web sites.

Contacts:

Lisa Fitzpatrick (WalMart.com)
Victoria Johnson (Senior Specialist Operations-Executive Escalations)
Chris Constantouros
Abigail (Resolution Specialist)
Andre Newsome (Vendor)

Addresses: