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WalMart.com

  450 inquiries |
Online Retailers

850 Cherry Avenue
San Bruno, CA 94066
| Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

Company Rating

F

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Customer Reviews

based on 27 reviews.

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Complaint Experience

40%

Complaint Resolution Index (CRI)

163 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/15/2020

I used to love the store. Many complains. One wanted certain poster CS, didn't help. Said poster I wanted was 15 and 16. Wasn't area a mess told CS , didn't care. Called CS didn't care no poster. I want Nice USA and World poster for wall. Want to know where. Places are. I don't want to go there anymore, but have debit card to be ? filled. For years have had trouble getting on line. Just got things on line, took a lot of time calling here and there to get card to work. Got items by calling not computer.

I used to love the store. Many complains. One wanted certain poster CS, didn't help. Said poster I wanted was 15 and 16. Wasn't area a mess told CS , didn't care. Called CS didn't care no poster. I want Nice USA and World poster for wall. Want to know where. Places are. I don't want to go there anymore, but have debit card to be ? filled. For years have had trouble getting on line. Just got things on line, took a lot of time calling here and there to get card to work. Got items by calling not computer.

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Complaints and Resolutions

Total Amount in Dispute:
$318,556.00

Total Amount Settled:
$5,750.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

163 complaints against WalMart.com closed in last 3 years.
Complaints Type of response
28 Making a full refund, as the consumer requested
1 Making a partial refund
29 Agreed to make an adjustment
2 Refusing to make an adjustment
8 Refuse to adjust, relying on terms of agreement
95 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

WalMart.com business is general merchandise retail by internet.

Primary Contact: Customer Service
Business Started: 2/23/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Wal-Mart Stores, Inc

Websites:
There are no additional web sites.

Contacts:

Lisa Fitzpatrick (WalMart.com)
Victoria Johnson (Senior Specialist Operations-Executive Escalations)
Chris Constantouros
Abigail (Resolution Specialist)
Andre Newsome (Vendor)

Addresses: