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Walmart.com

  1,081 inquiries |
Online Retailers

850 Cherry Avenue
San Bruno, CA 94066
| Get Directions

(800) 966-6546

http://www.walmart.com

Contact company for hours of operation.

Company Rating

F

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Customer Reviews

based on 41 reviews.

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Complaint Experience

4%

Complaint Resolution Index (CRI)

336 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/8/2022

Its not the money its the disregard they have.

I'm not a person who normally files complaints, or gets upset over the small stuff, only cause nothing ever gets done or resolved, so why. I've always shopped Walmart, so tried on line with concerns that could create more issues. 1st time, order delivered in pieces not at once as normally should. But wrong address over 5 days. Right off lady who recd my order got my info, called me to inform me. So Walmart, fed ex and me knew. I ask they get in touch with driver to deliver right place. Nothing happened except I had to walk to place get my items and I'm elderly and disabled. This time, notified by text and email order, again split into 3 or more deliveries, coming 2/7-9, text today it coming today, another text more coming 20 mins later. Not delivery service but 2 different average person in personal car dropped off item in Walmart bag on porch both times. Who does this, what if I wasn't there. Its not the money its the disregard they have. Waste time, money but can't just wait to deliver when all stuff ready. Thats not right and don't fix or apologize or give gift card or discount on order. No just jack up prices to pay all this extra they doing.

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Complaints and Resolutions

Total Amount in Dispute:
$578,833.00

Total Amount Settled:
$1,220.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

336 complaints against Walmart.com closed in last 3 years.
Complaints Type of response
7 Making a full refund, as the consumer requested
0 Making a partial refund
7 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
321 Unanswered

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Other Information

Company Info

WalMart.com business is general merchandise retail by internet.

Primary Contact: Customer Service
Business Started: 2/23/1995
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Wal-Mart Stores, Inc

Websites:
There are no additional web sites.

Contacts:

Lisa Fitzpatrick (WalMart.com)
Victoria Johnson (Senior Specialist Operations-Executive Escalations)
Chris Constantouros
Abigail (Resolution Specialist)
Andre Newsome (Vendor)

Addresses: