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Wells Fargo Bank (Headquarters)

  1,955 inquiries |

420 Montgomery Street
San Francisco, CA 94104
| Get Directions

(800) 869-3557

Customer Service: (800) 869-3557
24 hours a day, 7 days a week

Company Rating


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Customer Reviews

based on 10 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

156 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/7/2021

No access to fund when need

No access to fund when need. Card interrupted on password access interrupted. In investigating process update usually done. Different than usual.

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

156 complaints against Wells Fargo Bank (Headquarters) closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
1 Making a partial refund
5 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
149 Unanswered

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Other Information

Company Info

Wells Fargo Financial National Bank is a company specializing in financial services for both business and individual accounts.

Primary Contact: Theresa Hall (Research/Mediation Associate)
Business Started: 1/1/1934

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info


Wells Fargo Auto Finance Inc
Wells Fargo Institutional Retirement and Trust
Wells Fargo Bank, National Association
Wells Fargo Financial National Bank
Wells Fargo Express Auto Lease

There are no additional web sites.


Jeremy Kerns (Executive Resolution Specialist)
Nathan Stalker (VP Commercial Loan Officer)
Alaina Brown (Complaint Processor)
Alexandra Ruiz
Hye Yang-Pak (Loan Officer)

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