Find a reputable business?

Reputation Report

Wells Fargo Bank (Headquarters)

  1,622 inquiries |
Banks

420 Montgomery Street
San Francisco, CA 94104
| Get Directions

(800) 869-3557

http://www.wellsfargo.com

Customer Service: (800) 869-3557
24 hours a day, 7 days a week

Company Rating

D

View Rating Explanation

Customer Reviews

based on 7 reviews.

Write Review

View Customer Reviews

Complaint Experience

7%

Complaint Resolution Index (CRI)

189 complaints closed in last 3 years.

View Complaints

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/28/2020

Wells Fargo unauthorized accounts

Wells Fargo allowed my income taxes to put in an account that didn't even match up to a Wells Fargo account, I notified them as soon as I found out. They then disbursed my taxes in three more fraudulent accounts.

Read More

View All Reviews

Complaints and Resolutions

Total Amount in Dispute:
$295,799.00

Total Amount Settled:
$1,730.00

Complaint Experience

7%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

189 complaints against Wells Fargo Bank (Headquarters) closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
1 Making a partial refund
16 Agreed to make an adjustment
1 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
169 Unanswered

View summaries of the complaint descriptions and responses.

View Complaints

Other Information

Company Info

Wells Fargo Financial National Bank is a company specializing in financial services for both business and individual accounts.

Primary Contact: Theresa Hall (Research/Mediation Associate)
Business Started: 1/1/1934
Social:

Interested in Wells Fargo Bank (Headquarters)?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Wells Fargo Institutional Retirement and Trust
Wells Fargo Auto Finance Inc
Wells Fargo Financial National Bank
Wells Fargo Bank, National Association
Wells Fargo Express Auto Lease

Websites:
There are no additional web sites.

Contacts:

Jeremy Kerns (Executive Resolution Specialist)
Nathan Stalker (VP Commercial Loan Officer)
Alaina Brown (Complaint Processor)
Alexandra Ruiz
Hye Yang-Pak (Loan Officer)

Other Categories:

Addresses: