Total Amount in Dispute:
$61,007.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.
Complainants allege a variety of service and billing related disputes. Some customers complain they are billed for services performed two to three years ago which were paid or should have been paid by their insurance companies. Other complainants allege they receive bills for services which were never performed. Some customers claim that work performed on their teeth casued damage or aggravated problems with other teeth or was performed unnecessarily.~~The company responds to some complaints and to most billing complaints by explaining charges or asking the customer for additional information or evidence that the bill was previously paid. In some cases accounts were reviewed and corrected. In response to service related complaints the company generally disputes allegations and offers explanations for their actions.
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