Total Amount in Dispute:
$789.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Some complainants allege the company fails to honor advertised rebates used by the company as buyer incentives. Other customers complain merchandise is received defective or is incompatible with their system. Some complainants reportedly experience difficulty with exchanges claiming replacement merchandise sent is reburbished rather than new. In these cases customers are concerned with warranty issues as the reburbished units have limited 9 month warranty while the original new item came with a 3 year warranty. The company responds to rebate offer complaints by issuing rebate checks or in some cases explaining why rebates are declined. Other complaints are addressed by offers to replace defective items and byproviding RMA numbers for merchandise pick-ups. Some complaints are unresolved meaning the customers are not satisfied with the company's response.
Read More
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
File Complaint