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Whirlpool Corporation

  491 inquiries |
Major Household Appliance Installation Service

2000 North M-63
Benton Harbor, MI 49022
| Get Directions

(800) 344-1274

http://www.whirlpool.com

Monday - Friday: 8 a.m. - 8 p.m. EST

Company Rating

F

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Customer Reviews

based on 5 reviews.

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Complaint Experience

94%

Complaint Resolution Index (CRI)

71 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/30/2020

Hire more customer service reps to make the HOLD time NO longer than 10 minutes.

Called to have warranted dryer fixed. On HOLD for 2 hours, 18 minutes in order to have a customer service rep help me. The service rep was fine. But, the HOLD time was UNACCEPTABLE. TERRIBLE customer service on this subject. Absolutely the WORST I have ever experienced.

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Complaints and Resolutions

Total Amount in Dispute:
$256,411.00

Total Amount Settled:
$2,381.00

Complaint Experience

94%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

71 complaints against Whirlpool Corporation closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
0 Making a partial refund
56 Agreed to make an adjustment
5 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
3 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Maytag Appliances provides durable and dependable appliances.

Primary Contact: Bobbie Akright (Executive Staff Administrator)
Business Started: 1/1/1917
Social:

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Licensing

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

KitchenAid
Roper
Maytag
Amana
Jenn-Air

Websites:

Contacts:

Greg Felty (Executive Office Staff)
Jason Helling (Executive Staff)
Michael Alfaro (Corporation Executive Office)
Ray Lundy (Executive Staff)
Scott Barta (Executive Office Staff)

Other Categories:

Addresses: