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Wind Creek Casino & Hotel

151 inquiries |
Casinos

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303 Poarch Road
Atmore, AL 36502 | Get Directions

(866) 946-3360

http://www.windcreekatmore.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/31/2020 Tracy R.

They have been trying to get money lost do to closer by not paying out.

Wind Creek Casino-I would like to request that someone does something in reference to some type of shop on the casino. From the moment they reopened from the COVID 19 out they have been trying to get money lost do to closer by not paying out. The money coming vs pay out is terrible. When you question this the answer is to band players. This is just one of the responses from them. Candy Fralick, Community Manager edited August 26 at 10:27 AMedited Wed, August 26, 2020, 10:27 AM CDT POSTING AGAIN FOR CLARITY The last word on WStore Pricing: • Let's lay some groundwork. WStore pricing is personally determined for each one of you. If the WStore pricing seems high to you (for the WScore that you acquired for FREE), it is because we can't keep giving you things for free that cost us money. • The games you play for FREE on Wind Creek Casino cost us money and the infrastructure and Community Managers it takes to run Wind Creek Casino, which you don't pay for, cost us money. Most items in the WStore cost us money. As famous philosopher Meatloaf once said, two outa three ain't bad (though technically in this illustration it's three outa four). • So, back to posts about WStore: chat privately with a CM if you think your WStore pricing is too high. • If you insist on public posting about your WStore pricing, then per our terms of use, we have the right to publicly post information about why your WStore pricing is what it is. Have them shopped

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wind Creek Casino & Hotel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is casinos.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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There are no additional DBAs.

Websites:
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Hotels

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