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Reputation Report

Wish.com

  1,993 inquiries |
Online Retailers |   Business Alert

1 Sansome Street, 40th Floor
San Francisco, CA 94104
| Get Directions

(800) 266-0172

http://wish.com

Contact us for business hours

Company Rating

F

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Customer Reviews

based on 16 reviews.

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Complaint Experience

3%

Complaint Resolution Index (CRI)

634 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/28/2021

They gave 20 of my friends on facebook messenger 5 dollars credit. Now there trying to charge me for it.

They gave 20 of my friends on facebook messenger 5 dollars credit. Now there trying to charge me for it. I would like. For. Them to get exposed plus give me something for my stress

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Complaints and Resolutions

Total Amount in Dispute:
$70,066.00

Total Amount Settled:
$1,244.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

634 complaints against Wish.com closed in last 3 years.
Complaints Type of response
11 Making a full refund, as the consumer requested
0 Making a partial refund
15 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
607 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Wish is a disruptive social platform to discover, collect, and share products with your friends. We are passionate about connecting relevant products to relevant people and making shopping fun and seamless.

Primary Contact: Piotr "Peter" Szulczewski (CEO)
Business Started: 7/2/2010
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

If you have made a purchase from an online company and they don’t deliver you have rights under federal law. The Federal Trade Commission’s (FTC) Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act provide protections so consumers do not have to pay for merchandise they ordered but never received. If you’ve tried contacting the seller directly and are unable to resolve the matter or reach them, contact BCA to file a complaint. We will promptly reach out to the company and attempt to mediate the complaint. If the business is unresponsive or unwilling to resolve complaints, this is reflected in their company report and rating we provide businesses. This also puts other consumers on alert to watch out for the business.


Other remedies include filing a dispute with your credit card company or bank. If your account has been charged before your order has been shipped, contact your credit card company right away. Initiate a dispute by calling or writing to the credit card issuer with details of the transaction, receipts or invoices, and your information. The credit card issuer must act upon the complaint within 30 days and resolve the dispute within two billing cycles. If you paid by debit card, contact your bank to file a dispute. Payments through PayPal can be challenged as well if you have not received your items. If you suspect that the online retailer is a fraud, contact the domain register to report your suspicions. This may cause the register to act and shut down a possibly fraudulent site and save some customers from falling victim to a shopping scheme.


Other Considerations

Before shopping online click out BCA's "Online Shopping Tips" for helpful information and tip


This company’s website is hosted on Shopify.com. If you are experiencing order related problems you may wish to also contact Shopify.com to report the issue and ask that an investigation be opened on the retailer, if needed. 


More information can be found in the Comments and Analysis section of this report.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

ContextLogic, Inc
Wish
Geek
ContextLogic Inc., doing business as Wish

Websites:

Contacts:

Customer Support
Jennifer Kester (Wish Customer Support)
Joanne (Customer Service Team)
Jocelle (Customer Support)
Legal Department

Other Categories:

Addresses: