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Wish.com complaints

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1 Sansome Street, 40th Floor
San Francisco, CA 94104 | Get Directions

(800) 266-0172

http://wish.com

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Total Amount in Dispute:
$28,759.00

Total Amount Settled:
$778.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

144 complaints against Wish.com closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
139	Unanswered

144 complaints against Wish.com

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2/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.94 Amount Settled: $0.00

Customer Complaint

1/23/2024

When I ordered it said 4 rims for this price. Only one was sent. I received one. I have multiple emails with customer they said yes I did not receive the correct amount but the only thing they will do is if I want to pay return shipping I can get a refund. It says if product isn't correct they pay shipping if I just don't like it then I pay. I ordered 4 received 1 and now they won't help! Resolution Sought I would like the rest of my order.

10/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,496.00 Amount Settled: $0.00

Customer Complaint

9/18/2023

I bought at wish.com, I made a purchase and I did not receive it. I have sent more than 100 e-mails and the Supports say that it is resolved, but it does not work and is not true... They will create Wish Cash with my money and command to download the application that wish cash would be debited automatically, when you make a purchase or wish cash does not work, get a ticket to pay. Resolution Sought Comply with the consumer's instructions

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