Complaints for Workmen's Auto Insurance Company in Los Angeles, CA

P.O. Box 54845
Los Angeles, CA 90054 | Get Directions

http://www.waic.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some insured complain after being involved in an accident they are unable to reach the company to inquire on correct procedures for handling claims and other paperwork. Complainants allege their calls are received by voice mail messages and calls are not returned. Other customers complain they do not understand their monthly statements. Some report the monthly amount is more than they agree to pay. A few complain late charges regularly appear in error on monthly statements or that payments are not properly applied.~~The company responds to a some complaints by agreeing to contact their customers for general service issues or billing questions. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Workmen's Auto Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Workmen's Auto Insurance Company complaints